en (+995) 322 120 333 info@mtour.ge
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(+995) 322 120 333 info@mtour.ge
Your Travel Destination
en

Login

Sign Up

After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
Birth Date*
Email*
Phone*
Country*
* Creating an account means you're okay with our Terms of Service and Privacy Statement.
Please agree to all the terms and conditions before proceeding to the next step

Already a member?

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Privacy Policy

Mtour company

Mtour Company does not collect any personal information about the clients unless they themselves wish to present it. The transmission of any information is completely voluntary and is carried out only at the initiative of the client. We may use personal information to provide an answer to your question or to provide the requested service. There may be cases when the lack of any necessary information about the client will prevent us to provide the necessary service.

There are some types of information that are stored on our website: IP-address and dates of visits to our site. We need this information in order to monitor our web site attendance, as well as to make the site more useful for all users.

Social resources

Apart from the main web site, our company has pages in the most popular social networks of the world. We use them to communicate with the public, inform about various events, tours, as well as to promote various information published on our website. We do not use these web pages to collect or store any personal information. No personal information can be transferred by us to a third party.

Cookies

During a visit to our or any other web site, your computer receives cookies – small pieces of data that are sent to the server and stored on your computer. Cookies can be sessional or permanent. They are used for storing personal user preferences, optimizing the website navigation, and for determining whether the user has visited the site for the first time or not.

You can disable the cookie option in your browser.

Booking Terms and Conditions in Mtour Company

Prices

Published prices are based on costs at the time of publication. We reserve the right to change published prices at any time before your booking is made. We reserve the right to increase the cost of your holiday if the Government imposes new taxes or increases existing taxes, the currency fluctuates, or fuel charges increase. We will inform you of any increases.

Payments

A non-refundable deposit of 30%, but not less than $100, must be made and a confirmation issued by the Company before any binding contract exists. Once we receive your deposit we will invoice you for the remainder of the tour cost. This must be paid not less than 30 days before the start of the tour (or by an alternative date agreed between you and the Company). If you book less than 30 days before departure, you must pay for the tour in full as soon as you book, unless you make alternative arrangements with the Company. If you do not pay your balance by the agreed time, the Company reserves the right to cancel your booking or pursue any unpaid monies.

Cancellation Policy

Payment for the tour is a fundamental part of the tour’s income and contributes to the overall cost of equipment, running costs, staffing, administration, etc. As the Company will have incurred the majority of its costs before the tour starts, we need to impose cancellation charges to cover these costs.

Deposits are non-refundable. If you cancel your booking, we will impose cancellation charges as follows:

  • 30 days or more prior to departure – loss of deposit
  • 15-29 days before departure – 30% of tour cost*
  • 7-14 days before departure – 50% of tour cost*
  • 6 or fewer days before departure – 80% of tour cost*

* or deposit if greater.

Mtour may be subject to alternative cancellation terms, which will be communicated to applicable Clients at the time of booking.

All cancellations must be in writing and be made by the person who submitted the booking form. Please send an email to your contact at the Company, with a copy to info@mtour.ge

Once the tour has started, no refund for any unused portion or part of the tour or services to be provided will be given. If you want to make any changes to the tour, or depart the tour early, such alteration or departure will be entirely at your own expense and liability. You will also need to communicate in writing to the tour operator your reason for leaving the tour.

Cancellation by the Company

We reserve the right to cancel the contract between us for any reason prior to your payment of the full price of the trip. In this case, we will refund in full any amount that you have already paid us. After you have paid in full, we will only cancel the contract if circumstances beyond our control make it unavoidable. Such circumstances include, but are not limited to, civil or political unrest, terrorism, natural disaster, or other force majeure circumstance. In the unlikely event that such circumstances arise, we will contact you immediately and offer you the choice of equivalent services or a full refund of all monies paid. No additional compensation will be paid over and above the total sum received from you.

Alteration of Itineraries

It is unlikely that the Company will have to make changes to your tour. However, we may occasionally have to make changes either before or after you have booked. Most changes will be minor, and the Company will advise you of them as soon as possible. The Company reserves the right to alter the itinerary after departure, without paying compensation, if it is in your interest to do so. Furthermore, the Company will not pay compensation if it is forced to cancel or in any way change the tour due to force majeure, such as war, riots, civil strike, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, or other material external circumstances beyond the Company’s control.

Travel Insurance

The Company is not responsible for unforeseen circumstances such as flight or train delays or cancellations; the failure of embassies or consulates to issue visas; the inaccessibility of certain tourist attractions due to the actions of government bodies; the actions or services of accommodation and other facilities visited during the tour; or incidents such as injury, illness, or loss of personal belongings.

Therefore, travel insurance is mandatory for all Clients. At the time of booking, each Client must arrange his or her own insurance with a reputable insurer, with protection for the full duration of the tour, to cover personal injury, medical expenses, repatriation expenses, loss of luggage, and the expenses associated with cancellation or curtailment of a tour.

If you become ill, all hospital expenses, doctor fees, and repatriation costs are your responsibility and the Company shall not be liable for any refund of the tour cost.

Entry rules for COVID-19 vaccinated visitors

  by air  

 shall present one of the mentioned below:

  • the document confirming the full course conduct (two doses, one dose in case of Johnson & Johnson) of any COVID-19 vaccination;
  • documents confirming recovery from the Covid-infection (confirmed positive PCR-test) during the last 100 days and one dose conduct of any vaccination listed by the WHO for emergency use. The sequence of infection and vaccination does not make difference, at least 14 days must be passed from the moment of vaccination.

X does not require PCR test

X does not require pre-registration

 

🚗  ⛵  by land and sea

►  shall present one of the mentioned below:

  • the document confirming the full course conduct (two doses, one dose in case of Johnson & Johnson) of any COVID-19 vaccination;
  • documents confirming recovery from the Covid-infection (confirmed positive PCR-test) during the last 100 days and one dose conduct of any vaccination listed by the WHO for emergency use. The sequence of infection and vaccination does not make difference, at least 14 days must be passed from the moment of vaccination.

►  shall present the negative PCR test taken in the last 72 hours prior to the visit to Georgia

X does not require pre-registration

 PCR examination certificate must be in Georgian, English or Russian. 

Any person under the age of 10  (regardless of nationality) is exempted from the obligation to submit a negative PCR test in the last 72 hours prior to the visit to Georgia. 

 

Entry rules for non-vaccinated visitors

✈    ⛵    🚗

Conditions of entry for non-vaccinated visitors

  • They must travel directly from the above-mentioned countries, including transit travel through third countries;
  • At the border checkpoint they shall present a negative result of the PCR test conducted in the last 72 hours prior their visit to Georgia;
  • On the 3rd day of their stay, they are obliged to undergo PCR-examination at their own expense;
  • Before crossing the state border, they must complete the special application form, indicating the travel history of the last 14 days, contact details (address, phone number, email etc.) https://registration.gov.ge/pub/form/8_protocol_for_arrivals_in_georgia/tk6157/​
  • PCR examination certificate must be in Georgian, English or Russian.
  • Any person under the age of 10  (regardless of nationality) is exempted from the obligation to submit a negative PCR test in the last 72 hours prior to the visit to Georgia and to conduct a PCR examination on the third day.
More COVID-19 Advice